Last updated: June 2025 · Applies to all users of pinoygo.app
Your privacy matters to us. This Privacy Policy explains what personal information pinoy go collects when you use our platform, how we use and protect it, and what rights you have over your own data. By registering an account or using any part of pinoygo.app, you agree to the practices described here. If you have questions at any point, reach us at [email protected].
Registration details, transaction records, device info, and platform usage data.
To operate your account, process payments, prevent fraud, and meet legal obligations.
When you register on pinoy go, we collect the personal information you provide directly — including your full name, date of birth, email address, mobile number, and any identity documents submitted for verification purposes. When you make deposits or withdrawals, we collect transaction details including payment method information, amounts, and timestamps. We also automatically collect technical data when you access the platform, such as your IP address, device type, browser version, and pages visited. This technical data helps us maintain platform security, diagnose issues, and improve the overall experience for Filipino players. We do not collect sensitive personal information beyond what is necessary to operate a licensed gaming platform.
The information we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with applicable regulations. We also use your data to detect and prevent fraud, money laundering, and other prohibited activities on the platform. From time to time, we may use your contact details to send you important account notifications, security alerts, or updates about changes to our terms or policies — these communications are not optional as they relate to your account. If you have opted in to marketing communications, we may also send you information about promotions available on pinoy go; you can opt out of these at any time by contacting [email protected]. We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.
pinoy go does not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification providers, and IT infrastructure partners — but only to the extent necessary for them to perform their services, and always under strict confidentiality obligations. We mayalso disclose your information to regulatory authorities or law enforcement agencies in the Philippines when required to do so by law or valid legal process. If pinoy go undergoes a business restructuring or acquisition, your data may be transferred as part of that transaction, subject to the same privacy protections described in this policy. We will never share your personal information with third-party advertisers or data brokers.
pinoy go uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the platform. Essential cookies are required for the platform to function and cannot be disabled. Analytics cookies help us measure which features are most useful so we can continue improving the experience for Filipino players — these are anonymised and do not identify you personally. You can manage non-essential cookies through your browser settings at any time, though disabling certain cookies may affect how some parts of the platform work. We do not use third-party advertising cookies or cross-site tracking technologies on pinoygo.app.
We retain your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine laws and gaming regulations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to meet anti-money laundering and regulatory requirements. If you request deletion of your account, we will remove or anonymise data that we are not legally required to keep, and we will confirm the outcome of your request within 30 days. Data held solely for marketing purposes will be deleted promptly upon your opt-out request. We apply appropriate technical and organisational measures to ensure retained data remains secure throughout its lifecycle.
pinoy go takes the security of your personal information seriously and applies industry-standard safeguards to protect it from unauthorised access, disclosure, or loss. All data transmitted between your device and our platform is encrypted using TLS. Access to personal data within our organisation is restricted to staff who need it to perform their role, and all such access is logged and audited. In the unlikely event of a data breach that affects your rights or freedoms, we will notify you and the relevant Philippine authorities in accordance with applicable law. We encourage you to use a strong, unique password for your pinoy go account and to contact us immediately at [email protected] if you suspect any unauthorised access.
As a user of pinoy go based in the Philippines, you have the right to request access to the personal data we hold about you, to correct any inaccuracies, and to request deletion of data we are not legally required to retain. You may also object to certain types of processing or request that we restrict how we use your data while a complaint is being resolved. To exercise any of these rights, contact us at [email protected] with your registered email address and a description of your request — we will respond within 30 days. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in the Philippines. We will never penalise you for exercising your privacy rights.
pinoy go is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete the associated information. If you believe a minor has accessed the platform, please notify us at [email protected] so we can take prompt action. Parents and guardians are encouraged to use device-level parental controls to prevent underage access to online gaming platforms.
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine regulations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. Your continued use of pinoy go after any changes are posted constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so you are always aware of how your information is being handled. If you have any questions about an update, contact us at [email protected] before continuing to use the platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pinoy go handles your personal data, please get in touch with our support team by email at [email protected]. For questions about responsible gaming tools, visit our Responsible Gaming page. For general platform questions, the FAQ page covers the most common topics raised by Filipino players. We aim to respond to all privacy-related enquiries within two business days.
Our support team is here to help. Reach out any time or explore the FAQ for quick answers about your pinoy go account and privacy settings.